PRIVACY POLICY

Last updated: November 11, 2025

This Privacy Policy explains how Pingus (“Pingus,” “we,” “our”) collects, uses, and protects your personal information when you use our website or Place an order through our Storefront. We comply with the California Consumer Privacy Act (CCPA/CPRA).

1. Information We Collect

A. Information You Provide

• Name
• Email
• Phone number
• Delivery address
• Payment information (processed by third parties)
• Messages or support requests

B. Automatically Collected Information

• IP address
• Browser and device details
• Website usage
• Cookies and analytics data

C. Information from Third Parties

• DoorDash Storefront
• Analytics tools
• Payment processors
• Email/SMS marketing platforms
• Loyalty systems

2. How We Use Your Information

We use your information to:
• Process and deliver orders
• Communicate about orders
• Provide marketing messages
• Improve website performance
• Ensure compliance with legal requirements

3. Sharing Your Information

We share data only with trusted service providers necessary to operate our business, including:
• DoorDash Storefront
• Payment processors
• Delivery partners
• Analytics platforms
• Email/SMS services

We do not sell personal information.

4. Cookies and Tracking

We use cookies and analytics tools to measure traffic, improve performance, and personalize content. You may disable cookies through your device settings.

5. Your Rights (CCPA/CPRA)

You may request:
• Access to your personal data
• Deletion of your data
• Correction of your data
• Opt-out of marketing communications

To submit a request, email: juancabralvi@gmail.com

6. Data Security

We use reasonable safeguards to protect your information, but no system is 100% secure.

7. Data Retention

We retain data as needed for operations and legal obligations.

8. Children’s Privacy

We do not knowingly collect data from children under 13.

9. Updates to This Policy

We may update this Privacy Policy at any time.

10. Contact Us

Pingus Mexican Grill / First Bite Theory LLC
949 Ruff Dr, Kitchen #13
San Jose, CA 95110
Email: support@firstbitetheory.com
Phone: 925-202-8679